Running an ecommerce business sounds like a piece of cake in theory, but it isn’t. In fact, it is just as time-consuming and can get just as and even more hectic than running a brick-and-mortar store. Here, your customers can reach you 24/7, and your store is always technically on. There will be orders coming in at 2 am.
Though you may not be sitting in front of your computer screen at 2 in the morning, you will have a tonne of orders to record and queries to answer first thing in the morning. Add checking inventory, arranging supplies, and handling other daily tasks, and you barely have time to eat.
You are also more likely to mess up your records, be unable to keep up with data entry, or financial record maintenance, etc. Here is where admin support or ecommerce admin assistant can help you.
How Can an Admin Assistant Help Run a Successful Ecommerce Store?
Having an ecommerce admin assistant on board can make a world of difference. They will handle all the nitty-gritty, time-consuming, yet absolutely essential tasks that you hate. These will include data entry, inventory updates, receipt maintenance, answering customer queries, and so on.
They will enlist products from different categories and set up and maintain a functional inventory management system. Your ecommerce assistant can also double as your social media manager, handling content postings and responding to customers across all social media platforms.
The website is the most important part of your ecommerce business, and you have to ensure that it is always running smoothly. Your ecommerce assistant can help ensure that it does. Though they will not know how to code and make massive changes and updates, they will possess basic knowledge enabling them to troubleshoot the website and fix minor bugs and glitches.
They will also ensure your website is running at optimal speed by regularly clearing out bugs and excess information that may be slowing down your website’s performance. What makes having an admin assistant on board is that they can track and identify traffic and website performance and make changes need to enhance the site’s performance and reduce cold leads.
Just imagine the amount of free time on your hands if you don’t have to log in every sale you make or respond to every comment on social media platforms etc. Imagine how efficient your entire administrative setup will be when you have a person taking care of essential time-consuming tasks, so you can focus on major tasks such as financial planning and management.
Your admin assistant can help keep your ecommerce site running smoothly. Part of their job is to make sure you are well-stocked, deliveries head out on time and are recorded, and to deal with customer complaints, if any.
All of the tasks mentioned above and more are what make ecommerce admin assistants so useful. You need somebody to handle communication tasks, both internal and external, as well as perform administrative and maintenance tasks, and your ecommerce admin assistant is the person for that and more.